Risk Management

Risk Management

Effective risk management processes are key to the success of any organisation. These processes reduce both the probability of failure, and the uncertainty of achieving your organisation's objectives.




Risk management should be a continuous and developing process, which is embedded into the organisation, and an intricate part of everything that your organisation does. Managing your internal risk and being aware/prepared for the external risk affecting your organisation, is key to the effective performance and delivery of your service.

Audit South West can provide you with a range of services which will enable you to enhance and evaluate the effectiveness of risk management and help you achieve your objectives. These include:

  • Risk management training, tailored to your organisation and the level of staff you want to be trained, including:
    • Board awareness sessions.
    • Risk Manager training.
    • General risk management training and awareness sessions.
  • Risk facilitation workshops to help you embed risk management into your organisation.
  • Advice on risk management processes, including documentation, development of strategies, policies and risk registers.
  • Undertaking audit reviews of your risk management arrangements, or specific aspects of it e.g. complaints or incident management, to provide you with assurance that processes are being operated effectively to the benefit of the organisation and the safe delivery of your services.

Such reviews may typically cover the following areas:

Risk Management:

  • An assessment of the risk management strategy, policies and procedures against key requirements within NHSLA guidance.
  • A review of the processes for identifying and recording both corporate and local risk.
  • The use of organisational risk registers.
  • Training on risk management provided to staff and the Board.
  • Reporting and monitoring of risk management by the Board.
  • The cultural attitude towards risk.

Incident Management:

  • An assessment of incident reporting policy/procedures in line with NHSLA guidance.
  • A review of the process of reporting, recording and investigating incidents, including serious incidents.
  • The use of trend analysis to identify areas of concern.
  • Training and guidance provided to staff on how to report and investigate incidents.
  • The implementation of appropriate processes to ensure your organisation learns from incidents reported and makes any necessary improvements to the services it provides.
  • The process of sharing good practice within an organisation, as a result of incidents.
  • The reporting of incidents to a Board, external bodies and commissioners.

Complaints Management:

  • An assessment of policies and procedures in place to manage complaints, in line with 2009 NHS Complaints Regulations, NHSLA guidance and MECs guidance.
  • Adherence to key timescale targets and identifying barriers to achieving these targets.
  • The suitability of internal reporting arrangements and compliance with external reporting requirements.
  • The accuracy of data reported.
  • The implementation of appropriate processes to ensure your organisation learns from complaints made and makes any necessary improvements to the service it provides.

If you would like to find out more please contact:

Vikki Popple, Business Manager
T: 01803 65644601803 656446| E: vikki.popple@nhs.net | www.auditsouthwest.co.uk